Refund Policy

One PPF Inc. ("ONE PPF," "we," "us," or "our") wants every order to work out. If a product does not meet your expectations or arrives defective, the following terms govern returns and refunds. This Refund Policy applies to orders placed through our e-commerce store at onepaintprotection.com.

1. Return Window

You may request a return within thirty (30) calendar days of the delivery date. The delivery date is the date the carrier reports the package as delivered. Requests made after the 30-day window are evaluated at ONE PPF's sole discretion.

2. Refund Rules by Product Type

2.1 Unopened Rolls (clear, satin, matte, or color rolls in original factory packaging)

• Full refund of the product price.
• Outbound shipping costs are not refunded.
• Return shipping is paid by the customer.

2.2 Opened Rolls

• 15% restocking fee applies.
• Refund equals (product price minus the 15% restocking fee).
• Outbound shipping costs are not refunded.
• Return shipping is paid by the customer.

2.3 Custom-Cut Sizes (15-foot cuts, 25-foot cuts, and any non-standard length)

• Non-returnable, except where the product arrives defective.
• See Section 3 below for defective-product handling.

2.4 Color Rolls

Any SKU in the Color PPF catalog, including the Gloss, Metallic, Liquid, Color Shift, Chameleon, Satin, Carbon Fiber, and Launch Series lines.

• Non-returnable, except where the product arrives defective.
• Color rolls are custom-produced on demand; once shipped, they cannot be restocked.

2.5 Defective Product (any product type)

• Full refund of the product price.
• ONE PPF covers both outbound and return shipping costs.
• Replacement product is shipped at ONE PPF's expense, at the customer's option in lieu of a refund.
• Defective-product claims require photographic or video evidence of the defect and must be submitted within the 30-day return window.

3. How to Request a Return or Refund

Dealer accounts. If you have an ONE PPF dealer account, email sales@onepaintprotection.com from the contact on your dealer account within the applicable return window. Include your order number, the specific items you are returning, the reason (defective, wrong item, damaged in transit, not as expected, or other), and -- for any defective-product claim -- photographs or video of the defect. We will confirm receipt of your request by email and assign it a reference for tracking.

Orders placed without a dealer account. If you purchased through the e-commerce store at onepaintprotection.com without a dealer account, request a return or refund by emailing sales@onepaintprotection.com with your order number, the items you are returning, the reason, and any supporting photos. You will receive a case number by email, and the same return rules, windows, and timing in this Policy apply.

4. Response Time

ONE PPF will respond to your refund request within forty-eight (48) hours of receipt. The response will confirm your request reference, the expected disposition (approved, partially approved, declined, or awaiting additional information), and next steps.

5. Refund Timing

Approved refunds are credited to the original payment method within five (5) to ten (10) business days of approval. Credits are issued through Stripe, our payment processor, and the actual posting date depends on Stripe and your card issuer.

6. Return Shipping Instructions

For approved returns:

• A prepaid return shipping label is issued for defective-product returns.
• For unopened and opened-roll returns, customer arranges return shipping at customer's expense. Return address is provided in the approval email.
• Products must be securely packaged. ONE PPF is not responsible for damage during return shipping.
• Items received damaged from customer-arranged return shipping are not eligible for refund.

7. Non-Refundable Items and Charges

The following are non-refundable, except for defective product (refundable under Section 2.5) or where required by applicable law:

• Outbound shipping charges on non-defective returns.
• Custom-cut sizes (see Section 2.3), when not defective; defective custom-cut product is refundable under Section 2.5.
• Color rolls (see Section 2.4), when not defective; defective color rolls are refundable under Section 2.5.
• Training program enrollments after the training has been attended.
• Sample kits.

8. Disputes

If you disagree with ONE PPF's disposition of a refund request, contact sales@onepaintprotection.com with your request reference and the basis for dispute. ONE PPF will review the matter and respond within ten (10) business days. ONE PPF's decision on dispute review is final, subject to any rights you may have under applicable law.

9. Governing Law and Arbitration

This Refund Policy is governed by the laws of the State of Connecticut, without regard to its conflict of law provisions. Any dispute, claim, or controversy arising out of or relating to this Refund Policy that cannot be resolved through the dispute process in Section 8 shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with the arbitration seated in Hartford, Connecticut (industry-convention AAA locus). Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Any litigation outside the AAA scope shall be brought in the state or federal courts of Fairfield County, Connecticut. This arbitration provision is consistent with the venue and governing-law provisions of the ONE PPF Website Terms & Conditions.

10. Changes to This Policy

ONE PPF may modify this Refund Policy at any time. Modifications apply prospectively only; orders placed before a modification date are governed by the Refund Policy in effect on the order date. The current version is always available at onepaintprotection.com.

11. Contact

Email: sales@onepaintprotection.com
Mail: One PPF Inc., 1187 Tallevast Road, Suite 1187, Sarasota, FL 34243